Loyalty Solutions Owner (CIAM & Customer Services)

Noesis is looking for professionals with the following profile:

Main Tasks and Responsibilities:

• Manage the day-to-day ownership and evolution of Customer Management and CIAM technology solutions, ensuring stability, security, compliance and alignment with business objectives;
• Coordinate solution design with Architecture and Delivery teams, overseeing development, testing, releases and production deployments;
• Manage the evolution of customer identity, profile management, consent management, account lifecycle and customer deletion capabilities;
• Ensure seamless integration across Loyalty, Digital Channels, CRM and enterprise systems;
• Monitor platform performance, manage incidents and coordinate vendors for platform support and enhancements;
• Ensure solution documentation, operational readiness and compliance with security and privacy standards.

Profile:

• Degree in Computer Science or similar;
• Minimum of 3 years in IT Solutions, Business Analysis, Application Management or Product Ownership;
• Proven experience with CIAM, Identity Management, CRM or Customer Data platforms;
• Understanding of APIs, integrations and enterprise applications, with a mindset for interconnected systems;
• Knowledge of customer identity, consent management and data privacy principles (GDPR);
• Experience with Azure DevOps for backlog management and Agile delivery will be valued;
• Fluent English, both oral and written;
• Strong problem-solving skills and ability to work autonomously across complex technical landscapes;
• Excellent communication and stakeholder management capabilities.

If you meet these requirements and are interested in joining an audacious and innovative company, please send us your application.

Join us. Let’s innovate together!

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.

- Job advertisement under Law nr 4 / 2019, of 10th January